The Canada Revenue Agency (CRA) wants to assure Canadian's that they continue to serve those who file their taxes by paper. 

Frank Vermaeten, Assistant Commissioner at the Canada Revenue Agency, comments:

“Each year almost 90% of Canadian taxpayers choose to file their personal income taxes using electronic methods. However, we have heard from some Canadians that the “traditional” paper method just works better for them. Those paper filers might feel like the Canada Revenue Agency (CRA) wants to pressure all taxpayers to file electronically. That is simply not the case. While we do encourage taxpayers to take advantage of the benefits of filing online, we know that being a world class tax agency begins with providing world class services. Which, when it comes to filing personal taxes, includes offering the classic paper based option.

“This year the CRA has, once again, mailed the 2019 income tax package to 1.7 million individuals who filed a paper income tax and benefit return last year. We introduced this direct mail service two years ago to make sure that we got the packages to those who filed by paper in the past. This service is especially important for those who need it most, such as seniors, people with mobility restrictions, and those living in rural and remote areas. Taxpayers started receiving their packages after January 10, 2020.”

A limited number of tax packages will be made available, in both official languages, at select Service Canada sites across Canada. Copies can be ordered at canada.ca/get-cra-forms, or by calling the CRA toll-free number at 1-855-330-3305, or they can print copies for themselves by visiting canada.ca/taxes-general-package.

Vermaeten adds, “We recognize that Canadians have diverse needs when it comes to return filing, and we are committed to making sure no one is left behind. Filing taxes by paper has become a tradition for some Canadians. They have been doing it that way for years, and it works for them. To those individuals, I want to assure you that the CRA has not forgotten you, the Paper Filer.”