WestJet announced Oct. 21 it will begin providing refunds to original form of payment for those guests with flights cancelled from any time period, as a result of the COVID-19 pandemic. 

Starting Monday, Nov. 2, WestJet will systematically contact eligible guests, beginning with those with flights cancelled at the onset of the pandemic. The refund process is expected to take six to nine months to work through eligible requests.  

"We are an airline that has built its reputation on putting people first," said Ed Sims, WestJet President and CEO.  

"We have heard loud and clear from the travelling public that in this COVID world they are looking for reassurance on two fronts: the safest possible travel environment; and refunds. We have been delivering on a safe environment through our Safety Above All program since the onset of the pandemic and as of Monday, November 2, we will proactively provide refunds to original form of payment to itineraries cancelled by WestJet and Swoop." 

WestJet expects there will be an administrative backlog and asks for guests to wait to be contacted as we work through requests as quickly as possible. 

For more information on refunds, click HERE.